Refund Policy

PURNTECH RETAIL FINLIFE INDIA (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

PurnTech By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

PurnTech The use of this website or availing of our Services is subject to the following terms of use:

PurnTech

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them
• PURNTECH RETAIL FINLIFE INDIA (OPC) PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the PURNTECH RETAIL FINLIFE INDIA (OPC) PRIVATE LIMITED, it’ll take 3-5 Days days for the refund to be processed to the end customer.
• You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. 
• You agree to pay us the charges associated with availing the Services.